Contact Us
Talk to a Live Person
ThermoWorks
741 E. Utah Valley Drive
American Fork, UT 84003
Call us: 1-800-393-6434
Tech Support direct line: 1-385-330-0591
Fax: 801-756-8948
PHONE SUPPORT HOURS
6am – 6pm M-F, 8am – 5pm Saturday, MT
CHAT SUPPORT HOURS
8am – 5pm M-F, MT
EMAIL REQUESTS
Home Use and Individual Customers: orders@thermoworks.com
Commercial and Business Customers: sales@thermoworks.com
Technical Support for a Product You Own: techsupport@thermoworks.com
Other: info@thermoworks.com
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Phones are generally not answered after office hours or on U.S. Holidays, though you may leave a message. Email messages are typically answered within an hour during our regular office hours unless they arrive on an unusually busy morning, in which case we work hard to answer them as quickly as possible.
One of my probes is giving me a max temp error. I have another probe in the grill for the same cook and it is not giving me an error. My grill temp it 300F and the meat temp according to the bad probe is around 200F. I should not be getting this error at these lower temps.
Definitely contact Customer care at the phone number listed!