ThermoWorks Technical Support

Unlike the “housewares” companies that flood the market with their cheap, disposable thermometers, ThermoWorks stands behind its products. Our team of trained technical support specialists sets ThermoWorks apart from the competition. When you buy a ThermoWorks product, you can have confidence that it will perform as advertised or we’ll make it right.

Our flagship thermometer, the ThermoWorks Thermapen, and our other products are used in restaurants, food processing plants, pharmacological labs, manufacturing facilities, and aerospace labs all over the country. These professionals rely on our instruments to provide them fast and verifiably accurate temperature readings for their critical processes (see our post on our A2LA-Accredited Calibration Lab). Some of the professional settings where our thermometers are used are punishing environments, but when things go wrong, they know they can count on the ThermoWorks tech support team to get their instruments back in service again without having to replace them.

At ThermoWorks, we offer that same professional level of service and support to all our customers. Unlike the so-called “lifetime warranties” from knock-off companies that are just marketing because they don’t even have a support team located in the United States (see our post on Live Customer Support), ThermoWorks warranties are backed up by our team of helpful technicians who come to work every day at our Headquarters in American Fork, Utah. And even if you have an accident after the warranty period we can often fix whatever is wrong for a low repair fee (like our $35 Thermapen flat fee repair).

Stop buying products that are built to be thrown away when they break. When you invest in a ThermoWorks thermometer or timer, you get more than just a professional instrument, you get the backing of our entire team of technicians. Experience the ThermoWorks difference today.

Some Recent Customer Comments:

“ThermoWorks has great, dependable, reliable, functional products. The odds are overwhelming that you will never experience a problem, an issue,or even a hiccup. But if you do, as hard as it is to believe, you will experience something even better than their products. Their Customer Service!”

“No questions asked warranty replacement. Well there was one question… where do you want the replacement shipped. Honestly one of the smoothest customer service interactions I’ve ever had.”

“Sent an email on a Sunday afternoon asking was it possible to get a replacement battery cover. A reply came first thing Monday morning. A replacement was in the mail by early Monday afternoon.  Best customer service I have ever encountered.”

“I originally ordered online. Super easy. I emailed a warranty concern. The service was, in a word—WOW. Almost instantaneous. Simply amazing. Thank you!!!”