Unlike our competitors that only maintain warehouses in the United States, ThermoWorks houses an entire team of Customer Support specialists right here at our Headquarters in American Fork, Utah.
Our specialists are trained and ready to answer questions about products, product features, and product use. They are also trained in best practices for measuring temperature while you cook. Think of them as your very own ThermoWorks Talk Line—all you have to do is call (1-800-393-6434), email, chat, or text and we’ll get back to you with a speedy answer.
What’s more, we have a separate team of Technical Sales specialists who are experts on professional installations of temperature-tracking systems for food safety and other applications. Our Technical Support team can take care of any product modifications or repairs. As always, you can get your thermometers and other ThermoWorks instruments calibrated and documented through our ThermoWorks Cal Lab. And our team of chefs and food service professionals provide ongoing education both to our team and to the public through our email newsletters and our ThermoBlog.
Call anytime with any questions during our newly expanded hours—6:00 am to 7:00 pm Mountain Time, Monday through Friday, and 9:00 am to 4:00 pm on Saturday. Or chat or text or email, whichever you prefer. We’re here for you. And if we don’t know the answer right off, we know who to talk to to get the answer.
It takes an unusual level commitment and investment in Customer Care to get you those kinds of results. There simply aren’t many other companies around that hire and train that many people and put forth that kind of effort to support their customers. You certainly won’t get that kind of customer service from our competitors. ThermoWorks is willing to go the extra mile—or extra ten miles, really—to be the leader in thermometry and professional kitchen tools.
Think of a question you have about measuring temperatures in food or about thermometry and give us a call today to have the ThermoWorks experience.
Some Recent Customer Comments:
“Your customer service hits it out of the park every time. I don’t know how else you guys can do better but seriously in terms of getting back to me I’ve never had a company resolve an issue quicker than you guys.”
“The support is close to perfect. Someone answers the phone! No waiting, no phone tree. Everyone I spoke with was knowledgeable and polite. It is like doing business with an excellent, local brick and mortar store, but by phone, and with more expertise.”
“Easy ordering process and immediate response from customer service when I had a question. Never before has any company responded as quickly as they did.”
“I made a mistake on my order I submitted over the weekend. I called the toll-free number today and was surprised to have the call answered by a person (not an automated message asking if I know party’s extension). My question was answered and problem resolved without being transferred to another department. Thank you.”
Please note: Currently, all ThermoWorks teams including Customer Care are observing all recommended safety measures including wearing masks, social distancing, working from home, and more. Learn more about our COVID-19 response here.
Brian Gallagher says
Hello, can you help me understand how my Signals and Bellow fan work together? Im confused on exactly how to configure the Signals to regulate the pit temperature.
I’ve sent your comment to our tech support team, they should be emailing you soon.
Michael Mooney says
Only used the customer support once when I had a seal issue on a Thermopen. Amazing service. I was sent a replacement by expedited courier and returned the original.
Todd Nelson says
Are the probes prone to failure? I have had two 90° and one straight probe fail on me. . Today was when my third probe failed, 6hrs into a brisket smoke.
How many should I keep as backup?
The probes are top of the line, but all probes for any leave-in will eventually die. If you do a lot of BBQ I’d certainly keep one or two on hand for backup. But I doubt you’d need to keep more than that. If one burns out, break our a fresh one and order a new one. Note that you can extend your probe life by following some of our probe-safety guidelines.
Live customer support is indeed very important in any business today.
I am receiving a HHH code when I plug the probe in.
The probe has probably been burnt out. Contact tech support for more information and a better diagnosis!
Sharon Harras says
Someone has learned I have a ThermoWorks IR-Gun-S thermometer.
They want to use it to test the temperature of people entering a work place.
I say “no way”. I don’t want to be responsible for anyone having this used for
We now have an IR thermometer for people. The WAND is a no-contact forehead thermometer.