Most people know us for our standard-setting thermometers, but did you know we have a reputation for outstanding repairs and customer service?
Here’s a sampling of recent comments to our service department:
“I can’t thank you enough. You can be sure everyone I know will hear about this.”
“I was extremely impressed with the customer service we received…”
“I’ve never gotten a better or faster response from any customer service department.”
“I can’t give you enough compliments.”
“Your company treats its customers so well…”
“Thank you again for your superior service.”
“I’m completely satisfied.”
“ThermoWorks, you’ve made a loyal customer for life.”
“My highest compliments to you on your staffing and standards of excellence!”
You don’t get comments like that by accident! Give us a try… If you need help with an order or deliver, send an email to orders@thermoworks.com. If you’re having trouble with a ThermoWorks product, contact service@thermoworks.com.
Kevin Corrigan says
How do I get my themapen repaired …. I’ve sent emails for a year now and no one has responded … you do not post a phone number …. its a pretty thin claim that you have outstanding customer service when you are unreachable!
Tim says
Kevin, I’m so sorry to hear you are having trouble. Where have you been sending emails? Our contact info is here: http://www.thermoworks.com/contact_us.html Our people are usually very, very quick to respond. Is there something I can help you with??
Tim says
You can call us at 801.756.7705 or email us at info@thermoworks.com or email me at tim@thermoworks.com…
Dan says
I just received a “Using your Thermapen” guide in the mail due to my purchase of a Thermapen in the last year. That purchase was for a gift, but I own a Thermapen too. I’d like to send this guide to the family member I bought the pen for but want a guide for myself. How do I get another copy?
Tim says
Right here, Dan: https://www.surveymonkey.com/s/9X65KPD